Privacy Policy

1. How This Policy Applies

This Policy applies to individuals who use the Platform to access Services. By using the Platform, you consent to the collection, storage, usage, and disclosure of your personal data in accordance with this Policy.

2. Personal Data We Collect

We may collect the following categories of personal data:

• Contact Data: Name, phone number, email, address
• Profile Data: Username, photos, location, preferences
• Usage Data: Platform activity, clicks, pages viewed, time spent
• Technical Data: IP address, browser type, device details
• Communications Data: Call/chat history, feedback, survey responses

We also collect aggregated data (non-identifiable) for analytics and improvements.

3. How We Collect Personal Data

We collect data through:

• Direct interactions (account creation, form submissions, feedback)
• Automated means (cookies, tracking tools)
• Third-party integrations (advertising, analytics partners)

4. How We Use Your Personal Data

We use your data to:

• Register and manage your account
• Provide and improve Services
• Enable communication with service professionals
• Track and process transactions
• Send updates, alerts, offers, or feedback forms
• Comply with legal obligations
• Improve security, functionality, and marketing

You agree that we may contact you through phone, email, or messaging for service and communication purposes.

5. Sharing of Personal Data

Your personal data may be shared with:

• Verified service professionals
• Internal affiliates and teams
• Trusted external vendors (hosting, payments, marketing)
• Legal authorities when required

We ensure third-party partners treat your data securely and lawfully.

6. Cookies and Tracking

We use cookies and related technologies to:

• Save user preferences
• Understand usage behavior
• Improve user experience and features

You can manage cookie settings via your browser.

7. Your Rights

• Access and Correct: You may access or update your data anytime
• Opt-Out: Unsubscribe from marketing communications anytime
• Account Deletion: Request account deletion via support@homesxpert.in. We may retain limited data to comply with law

8. Data Transfers

Your data may be processed outside your country of residence, but will be protected under appropriate safeguards as per applicable data protection laws.

9. Data Security

We implement robust security measures including encryption, masking, and secure storage. You are responsible for keeping your password confidential.

10. Data Retention

We retain your data as long as necessary to deliver services or fulfill legal obligations. We may anonymize and retain certain information for research and analytics.

11. User-Generated Content

Content you post publicly (reviews, comments) is visible to other users and may be reused. Please post responsibly.

12. Business Transfers

In case of merger, acquisition, or asset transfer, your data may be transferred to a successor entity.

13. Policy Updates

We may periodically revise this Policy. Continued use of the Platform constitutes your acceptance of the updated Policy.

14. Grievance Redressal

For privacy-related queries or complaints, contact: